Communication – Guide Educators

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Contents

Complaint Acknowledgement ………………………………………………………………………………….2

Curriculum Topic Educator Feedback Questions ………………………………………………………………………………….3

Handbook Changes Notice to Staff ………………………………………………………………………………………….4

Management Changes ……………………………………………………………………………………….5

Philosophy Review ……………………………………………………………………………………….6

Reg Changes ………………………………………………………………………………….7

Tradesperson Safety Letter ………………………………………………………………….8

 

 

 

Complaint Acknowledgement

INSERT LOGO and address

 

Name

Address Line 1

Address line 2

 

Dear <insert name>,

Thank you for your letter of <INSERT DATE> describing the problems you have been having at work. I understand you are concerned about <insert outline of complaint>.

We are not taking your complaint lightly. I will be using our Complaint Procedure to investigate your complaint as quickly as possible in an impartial, fair and thorough way using the steps below:

  1. Investigate the complaint
  2. Provide a written outcome of the investigation
  3. Document the result and process
  4. Offer external review
  5. Implement any improvements to service practices and procedures
  6. Obtain feedback about the complaint process by questionnaire
  7. Track any similar complaints to rectify issues within our Service.

 

I will do my utmost to maintain confidentiality throughout this process. However in order to thoroughly investigate your complaint, it may be necessary to discuss the matter directly with the people involved. Please be assured, however, that the victimisation of any person raising a complaint is unacceptable. This behaviour would be viewed as misconduct and involve appropriate disciplinary outcomes.

More information is available in our Grievance Policy and Procedure. I will be in touch shortly after completing an investigation of your complaint. Please feel free to contact me if you wish to discuss the matter further.

 

Sincerely,

 

<Insert name of Nominated Supervisor>

Nominated Supervisor

Ph 02 9999 5555

 

 

Curriculum Topic Educator Feedback Questions

  • How do you feel children have responded to this learning?

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

 

  • Was there any particular activity that children really liked Yes/No

 

  • If yes, what was it?

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

 

  • Could we improve learning about <insert topic>? Yes/No

 

  • If yes, how?

 

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

 

 

Educator Name: ____________________________ Educator Signature: _________________________

Date:______________________________________

 

 

Handbook Changes Notice to Staff

 

 

Attention Educators/staff members:

This is just to let you know that changes have been made to the Staff Handbook. The changes are as follows:

<insert changes>

 

These changes will also be discussed at our next meeting on __________________________________

At the meeting you will be issued a copy of the new Handbook. You will need to read and sign the copy to prove that you have read and understood the changes that have been made.

 

Management Changes

Dear staff member,

We have made the following changes to our practices at the service. Please read the changes and sign and date above.  If you have any questions please don’t hesitate to ask the Nominated Supervisor or you can raise questions at the next educator meeting.

Insert changes and the reasons for the changes along with any policies/procedures which will change.

 

 

Philosophy Review

 

INSERT LOGO and address

 

 

Dear Educators and Staff,

 

 As a part of our Quality Improvement Plan, we would like your feedback on our Philosophy.

At its simplest, a philosophy is important because it describes our values and goals, why we have these values and goals, and how we will achieve them.

Philosophy deals with questions arising from our capacity to affect others. The values we apply and our behaviours are not simply ‘natural’, they come to us through our capacity to reflect on our choices and to choose carefully how to act. This applies to businesses as much as to individuals.

With this in mind, we aim to foster a spirit of reflection on our philosophy to ensure it accurately reflects what we do and why we do it. You may, for example, consider how our philosophy guides your interactions with children, families and team members and your teaching practices.

Please read our current philosophy and give your feedback, either directly to me or on the notice board with the existing philosophy.

Please be assured we value your input.

Kind regards,

 

<insert name of Nominated Supervisor>

Nominated Supervisor

<insert date>

 

Reg Changes

Dear Educators,

Amendments have been made to the National Law/Regulations as discussed below. Please read the changes and sign and date above.  If you have any questions please don’t hesitate to ask the Nominated Supervisor or you can raise questions at the next educator meeting.  

 

Add Changes to National Law/Regulations here

 

Tradesperson Safety Letter

 

INSERT LOGO and address

 

 

Dear Tradesperson,

 

 While working in our Service it is extremely important that you help us ensure the safety of all children. You can do this by:

  • always letting the Nominated Supervisor/Director know when you arrive and leave
  • signing in and out on our visitor register
  • securely closing any gate or door behind you
  • never leaving tools or equipment in a place that children can access- even for a moment. For example, young children may be injured if they
    • swallow small objects like screws, nails and batteries that are within reach
    • swallow or touch paints, turpentine and other chemicals that are within reach
    • climb or pull over unattended ladders
    • play with unattended power/manual tools.

Additionally, if children are present please ensure there’s at least one staff member in the area where you’re working, and only interact with any child under the supervision of a staff member. These measures are designed to protect you from any allegations related to child protection.

 

The children enjoy visits by tradespeople and like watching work in progress very much. Your co-operation and understanding regarding the above safety points is appreciated.

 

Kind regards,

 

<insert name of Nominated Supervisor>

Nominated Supervisor

<insert date>

 

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