Complaints – Register Page

[ms-user]

Complaints – Register Page

Name of Complainant:_______________________________________________________________________________ Date received: ____________________

Complaint:___________________________________________________________________________________________________________________________

_____________________________________________________________________________________________________________________________________

_____________________________________________________________________________________________________________________________________

_____________________________________________________________________________________________________________________________________

Outcome:_____________________________________________________________________________________________________________________________

_____________________________________________________________________________________________________________________________________

_____________________________________________________________________________________________________________________________________

Task

Date

Started

Date Complete

Completed By

(please print)

Signature

Send letter of receipt when written complaint received

 

 

 

 

Discuss issue with complainant within 24 hours of verbal or written complaint

 

 

 

 

Investigate complaint

 

 

 

 

Document the investigation and outcome (Do not include details in the file of any staff member involved unless a disciplinary action has been undertaken.)

 

 

 

 

Communicate result of investigation to complainant within 7 working days of receiving verbal or written complaint

 

 

 

 

Offer external review to complainant

 

 

 

 

Send questionnaire to complainant

 

 

 

 

Briefly review complaint to identify and rectify recurring issues (Complaints Procedure includes quarterly reviews of last 12 months for this purpose)

 

 

 

 

 

[/ms-user]