Enrolment

yes

no

Was the enrolment form explained and filled in completely with all relevant information about your child?

yes

no

Were you told what to bring when enrolling your child? (eg birth certificate, immunisation record and Medicare number )

yes

no

Were you advised about arrangements for paying fees?

yes

no

Were you told about the way we communicate with families (eg (newsletters, pockets, communication box etc)?

yes

no

Were you asked for your communication preferences?

yes

no

Were you advised about the importance of labelling children’s personal items

yes

no

Did the Nominated Supervisor arrange for you and your child to visit the service, meet the staff and become familiar with the environment before your child’s first day?

yes

no

Were you encouraged to send any special comfort items (teddy etc) to help settle your child?

yes

no

Were you shown our family library/information area?

yes

no

Were you shown where to access service policies and procedures?

yes

no

Were relevant policies discussed with you?

Orientation

yes

no

If your child visited before their first day, did educators encourage your child to participate in the activities?

yes

no

Were you shown around the service and introduced to educators?

yes

no

Did educators tell you about the daily routine and educational program?

yes

no

Did educators speak with you about any special requirements for your child?

yes

no

Did educators discuss your child’s routines, fears, strengths, special words, toileting and sleeping practices?

yes

no

Did educators/Nominated Supervisor discuss how you could tailor your child’s settling in period eg initially attend for fewer hours?

Settling in

yes

no

Did educators encourage you to say goodbye before leaving?

yes

no

Did educators reassure you that if your child was upset for a long time they would contact you?

yes

no

Were you able to stay as long as needed to reassure your child?

yes

no

Were you invited to ring and check on your child at any time?

yes

no

Did educators reassure you that most children settle in quickly to their new environment?

yes

no

Did educators discuss how your child was settling in when you collected them?