Governance Code of Conduct Employees, Students and Volunteers


Code of Conduct Employees, Students, Volunteers

Employees, students, volunteers must always comply with the following Conduct Principles. Please report any breaches of the Code of Conduct to the Nominated Supervisor in writing. Breaches will be investigated in line with the service Grievance Procedure.

  1. Work in partnership with children and families
  2. For example:

    • including children and families in decision making processes
    • sharing relevant information about service operations
    • sharing information daily with families about children’s progress against the learning outcomes
    • respecting families’ home practices
    • providing continuity of learning between home and service environments
    • recognising families’ expertise in relation to their own children
    • displaying learning documentation in an inviting way
  1. Implement practices which protect children from harm
  2. For example:

    • completing risk assessments for new and/or dangerous activities and experiences and then eliminating or minimising risk of harm
    • maintaining ratios and adequate supervision
    • having two adults present at all times a child is at the service
    • never taking children into any areas which are not visible to other adults
    • never developing close personal relationships with children outside work face to face or via social media or phones/communication technology
    • never providing gifts to particular children
    • never favouring any child
    • never hitting, kicking, slapping or pushing a child
    • implementing positive and respectful behaviour guidance strategies
  1. Implement practices which promote secure, trusting relationships with children
  2. For example:

    • always greeting children by name
    • telling children at morning drop offs that they’re there to keep them safe
    • having warm, open ended, sustained conversations with children
    • participating in children’s play
    • showing children how to use new equipment
    • giving children time to finish activities before they transition
    • implementing activities which connect children with their everyday lives and families
    • inviting children to share any concerns
    • never blaming children for their behaviour and taking steps to understand what children are trying to express through the behaviour
    • not interrupting children’s play where possible
    • engaging in respectful interactions which recognise children’s rights and dignity
  1. Comply with all service policies and procedures
  2. For example:

    • talking only with person with whom they have a grievance, or grievance manager accessing only information needed to do their job
    • using grievance procedure to resolve complaints
    • storing relevant records confidentially
    • reporting disclosures or suspicions of child abuse or neglect
    • ensuring ratios are always maintained
    • only using Service IT devices to work relevant to the operations and activities of the service
    • never coming to the service impaired by alcohol, legal or illegal substances or using alcohol, tobacco or illicit substances on service premises including the car park
    • never using their personal camera/phone etc to take photos or videos at the service
    • never engaging in activities or using information technology like personal social media accounts in a way which could damage the employer or service, or cause harm to children
    • never using personal IT devices while interacting with children or contributing to service ratios
  1. Maintain professional standards
  2. For example:

    • arriving at work on time, well groomed and in clothing which presents a professional image
    • giving their full attention to the work and completing it efficiently and effectively
    • interacting respectfully and politely
    • valuing diversity in knowledge, experience, culture, heritage and everyday lifestyles
    • maintaining confidentiality of service, family, employee and volunteer information
    • meeting all requirements and expectations of position
    • complying with all reasonable and legal directions from managers/supervisors
    • working effectively with others as part of a team
    • keeping room and bathrooms clean and hygienic
    • complying with the National Law, Regulations and NQS
    • never using derogatory, offensive or abusive language
    • never accepting gifts which create a sense of obligation or pose a conflict of interest
    • never seeking or accepting a bribe
    • never taking or using service property or information for their own personal use or profit
    • never engaging in activity which is unethical or illegal, or harasses, discriminates against, victimises, humiliates or threatens others connected to the service
    • never accepting money or gifts which exceed $30 in value, or if these can’t reasonably be returned, advising the Nominated Supervisor about the gift
  1. Implement continuous improvement
  2. For example:

    • regularly reflecting on practices and implementing improvements
    • regularly contributing to the service Quality Improvement Plan
    • regularly participating in professional development