Governance Code of Conduct Families and Visitors

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Code of Conduct Families and Visitors

For example:

sharing information about children’s everyday lives to help educators implement meaningful learning activities
respecting reasonable decisions or requests by educators
supporting educators in managing any behavioural issues and implementing agreed behaviour management strategies at home
including educators in any professional relationships with outside professionals providing support services to child

For example:

driving and parking carefully near the service
only taking photos or video of other children at the service if their parents has given permission
reporting any dangerous or suspicious behaviour to the Nominated Supervisor
never having physical contact with children not their own at the service unless the family or a staff member is present
never taking children into any areas which are not visible to other adults
never coming to the service impaired by alcohol, legal or illegal substances
never smoking on the service premises or in the car park
never leaving siblings in the car while collecting other children

For example:

raising complaints directly and only with the person concerned or the Nominated Supervisor
keeping sick children at home
providing healthy food options for children
supporting educators in meeting children’s needs for sleep or rest
keeping children’s immunisations up to date
using service grievance procedure to resolve complaints
keeping fees up to date

For example:

interacting respectfully and politely
maintaining confidentiality
valuing diversity in knowledge, experience, religion, culture, heritage and everyday lifestyles
teaching children to interact positively with staff members
never using derogatory, offensive or abusive language (includes swearing)
never engaging in activity which is unethical or illegal, or harasses, discriminates against, victimises, humiliates or threatens anyone connected to the service

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