Policy Review
Policy Review
MONDAY TO FRIDAY
11 to 15 Feb 2019
Grievance Policy
Employees, volunteers and visitors will:
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- raise the complaint directly with the person concerned and not involve other educators, staff, volunteers or parents
- raise the complaint with the Approved Provider/ Nominated Supervisor if they are unable to resolve the concern, or feel unable to raise the matter directly with the person concerned
- raise any grievance involving suspected or actual unlawful activity (including bullying) with the Approved Provider or Nominated Supervisor immediately
Employees, volunteers and visitors will not:
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- get involved in complaints/ grievances that don’t concern them
- raise complaints with an external complaints body without first using our grievance procedures
The Nominated Supervisor will:
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- discuss the issue with the complainant within 24 hours of receiving the complaint
- properly, fairly, confidentially and impartially investigate the issue
- invite the complainant to have a support person present during an interview
- provide all affected parties with a clear written statement of the outcome of the investigation within seven working days of receiving the verbal or written complaint
- store appropriate records of the investigation confidentially
- protect the parties from victimisation
- offer external review
- request feedback on the grievance process using a questionnaire
- track complaints to rectify identify recurring issues
- notify the regulatory authority within 24 hours if a complaint alleges a serious incident has occurred or the National Law’s been breached.