{"id":660,"date":"2020-08-12T22:28:10","date_gmt":"2020-08-12T12:28:10","guid":{"rendered":"https:\/\/www.centresupport.com.au\/victorianchildcarecentre\/2020\/08\/12\/6-1-1-engagement-with-the-service\/"},"modified":"2020-08-12T22:28:10","modified_gmt":"2020-08-12T12:28:10","slug":"6-1-1-engagement-with-the-service","status":"publish","type":"post","link":"https:\/\/www.centresupport.com.au\/victorianchildcarecentre\/2020\/08\/12\/6-1-1-engagement-with-the-service\/","title":{"rendered":"6.1.1 Engagement with the service"},"content":{"rendered":"[vc_row el_class=&#8221;bg-section1 quality-areas&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;green-back&#8221;]Families are supported from enrolment to be involved in the service and contribute to service decisions.[\/vc_column_text][vc_single_image image=&#8221;611&#8243; img_size=&#8221;full&#8221;][vc_column_text]Look at the points below and see how many you incorporate at your centre, then hold a discussion about what you do well and where you could improve.<\/p>\n<ul>\n<li>We invite and encourage families and children to visit and become familiar with the centre before they start<\/li>\n<li>We encourage families to talk with educators about the values and expectations they hold in relation to their child\u2019s time at the service before, during and after the enrolment process<\/li>\n<li>We encourage families to share information about other child-related services accessed by the family (i.e. speech therapist, doctors etc)<\/li>\n<li>We encourage families to stay with their child for as long as they choose during the settling-in period and on an ongoing basis<\/li>\n<li>We encourage families to contact the service, and their child\u2019s educator\/s during the day if they wish<\/li>\n<li>We assist families to develop and maintain a routine for saying goodbye to their child<\/li>\n<li>We offer comfort and reassurance in a way that is suited to the child during separation from their family<\/li>\n<li>We share honest information with families about how their child is settling into the service, and how the service identifies the individual education and care requirements of each child and their family<\/li>\n<li>We describe to families how the settling-in process is tailored to meet their child\u2019s need<\/li>\n<li>We gather information from families to support continuity of care between home and the service<\/li>\n<li>We learn about the family\u2019s expertise, culture, values and beliefs and priorities for their child\u2019s learning and wellbeing<\/li>\n<li>We consistently support families to participate in the service, make meaningful contributions to the child\u2019s room and centre.<\/li>\n<\/ul>\n<p>List all the good things you do as a service when you enrol new children.<\/p>\n<p>___________________________________________________<\/p>\n<p>List the things you may need to improve.<\/p>\n<p>___________________________________________________<\/p>\n<p>Here is an example of a well written note and learning document for a parent, with the parent\u2019s response at the end. This was displayed on Dubbo Early Learning Centre\u2019s Nursery 2\u2019s closed Facebook page.[\/vc_column_text][vc_column_text el_class=&#8221;colored-back&#8221;]<strong>Nice and safe! (Eliza) <\/strong><\/p>\n<p>This morning after Leo was delivered he was a little unsettled. Eliza sat down with Leo and gave him some cuddles. When Leo felt safe and secure Leo ventured off from Eliza\u2019s lap to explore the environment in the Nursery yard. When Leo started to feel a little unsure about his surroundings he crawled back over to Eliza and communicated through non-verbal communication the need for some comfort (L.O 1.1) by placing his arms up in the air for a cuddle. Eliza responded sensitively to Leo\u2019s signal (L.O 1.1) by giving him a cuddle. Leo ventured off again and crawled behind Eliza and climbed up the back of her shirt. Leo initiated a play experience (L.O 1.1) by tapping Eliza on her back then walking around to her side to give her a big smile then walking back. Leo did these steps several times. Eliza spent time interacting with Leo (L.O 1.1) while playing his little game.<\/p>\n<p>Throughout the day Leo gained confidence as he ventured off by himself to see what is around Nursery 2. As Leo was crawling around he was sharing happiness and satisfaction (L.O 3.1) by sharing a big smile with his peers.<\/p>\n<p>Parent response: Thank you SO much for taking such great care of Leo.<\/p>\n<p><strong><em>Exceeding theme 3: Practice is shaped by meaningful engagement with families and\/or the community. <\/em><\/strong>The biggest influence on children&#8217;s lives comes from their family and community. When we understand more about the child\u2019s family we can build a stronger relationship with the child and ensure they feel supported and included.[\/vc_column_text][vc_column_text]<\/p>\n<h3>Home visits<\/h3>\n<p>Some centres implement home visits as a part of their enrolment process and to build relationships with parents and children.<\/p>\n<p>Each visit takes 45-60 minutes and is carried out by two educators who have a set list of questions to ask. This ensures they find out about the child&#8217;s family, routines, favourite songs and activities. Some of the benefits include:<\/p>\n<ul>\n<li>Helps new children settle on their first day because they have had an opportunity to meet and play in their own familiar space which makes transition from home to the centre much easier.<\/li>\n<li>Improves relationships with parents<\/li>\n<li>Educators get to know parents outside the service which allows parents to explain home routines and gives educators an opportunity to collect a wealth of information about their family<\/li>\n<li>Educators engage with children in their own home which gives educators greater insight into the family and in turn makes it easier to create curriculum for the children<\/li>\n<\/ul>\n<p>We discuss home visits more under Element 6.2.1. Try them. They work very well and will get you exceeding.<\/p>\n<p><strong><em>Exceeding theme 2: Practice is informed by critical reflection.<\/em><\/strong> The NQS Guide wants all educators to demonstrate self-awareness and be purposeful in the consideration of different perspectives that influence their pedagogy and the practice across the service. Critically reflect by looking through parents\u2019 eyes. The element 6.1.1 says \u2018Families are supported from enrolment to be involved in the service and contribute to service decisions.\u2019[\/vc_column_text][vc_single_image image=&#8221;643&#8243; img_size=&#8221;full&#8221;][vc_column_text]Think of yourself as a parent and look through their eyes. How would your enrolment process be for them? \u00a0Imagine the parent returning to work. How would it feel? Do you do enough for the parent to know how their child is? Does the parent know their child has friends? Keep asking other educators what their view would be if they were a parent. Remember, critical reflection is seeing from another perspective to see if your practice needs changing.<\/p>\n<p>____________________________________________________________[\/vc_column_text][vc_single_image image=&#8221;644&#8243; img_size=&#8221;full&#8221;][vc_column_text]Think of yourself as a relief educator that is in your room for a short time, perhaps for lunch covers. Is your enrolment process the best for them? Do they know the children\u2019s names, likes, dislikes etc?<\/p>\n<p>____________________________________________________<\/p>\n<p>After this critical reflection what practice have you changed? This is what you need to show your assessor to get exceeding.<\/p>\n<p>____________________________________________________[\/vc_column_text][vc_column_text]<em><strong>Exceeding theme 1: Practice is embedded in service operations<\/strong> <\/em>&#8211; Let\u2019s look at the last part of the element 6.1.1 Families are supported from enrolment to be involved in the service and contribute to service decisions.\u2019 To do this we need the skills to build relationships through conversations. Below is a great \u2018Greeting Parents Procedure\u2019 that will build trust and in turn get families involved in the centre to ensure they are making decisions.<\/p>\n<p>When a parent walks into the room in the morning educators must:<\/p>\n<p>\u2981 Make eye contact and say \u201cHi __________ (parent\u2019s name)\u201d and then \u201cHi__________ child\u2019s name\u201d by physically getting down and looking in the child\u2019s eyes, then giving the child a big hug and welcome.<\/p>\n<p>\u2981 Start an informal conversation and ask things like:<br \/>\n(a) how the parent and child are<br \/>\n(b) whether the child had a good sleep<br \/>\n(c) is there anything we need to know eg medication that needs to be administered<br \/>\n(d) who will be collecting the child in the afternoon<br \/>\n(e) what they\u2019ve been doing during the week (to get curriculum ideas)<\/p>\n<p><em><strong>Script<\/strong><\/em><br \/>\nEducator: \u201cHow are you Nadine and Jackson? It\u2019s good to see you today.\u201d<br \/>\nNadine (parent): \u201cHi Rachel &#8211; say hi Jackson.\u201d<br \/>\nEducator: \u201cDid Jackson have a good sleep?\u201d<br \/>\nNadine: \u201cYes, he slept all the way through.\u201d<br \/>\nEducator: \u201cThat\u2019s great Jackson. You will have lots of energy to have fun with your friends and learn lots of exciting things. Now Nadine, (use the parent\u2019s name as many times as you can) is there anything we need to know like giving Jackson medication?\u201d<br \/>\nNadine: \u201cNo, all good.\u201d<br \/>\nEducator: \u201cWhat exciting things have you been doing on the weekend or over the week?\u201d<br \/>\nNadine: \u201cNan is visiting us from Townsville.\u201d<br \/>\nEducator: \u201cWow Townsville is a long way away. We better explore this more today with our program.\u201d<br \/>\nEducator: \u201cWho will be picking up Jackson today?\u201d<br \/>\nNadine: \u201cDaddy will.\u201d<br \/>\nEducator: (look at Jackson and say) \u201cThat\u2019s great Daddy will pick you up today. I\u2019ll look after you and keep you safe until Daddy comes and picks you up. Give mum a big hug and say goodbye and we\u2019ll put your bag in the locker and go and play.\u201d<br \/>\nNadine: \u201cThanks Rachel. Have a good day Jackson. I love you.\u201d<br \/>\nNote: I will look after you and keep you safe until Daddy comes and picks you up. These words come from Dr Robyn Dolby\u2019s research, and it works very well[\/vc_column_text][vc_column_text el_class=&#8221;menu-ret-post&#8221;]<a href=\"\/karla-learning\/\"><i class=\"fa fa-arrow-left\" aria-hidden=\"true\"><\/i> Return to Menu<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<br \/>\n\n","protected":false},"excerpt":{"rendered":"[vc_row el_class=\"bg-section1 quality-areas\"][vc_column][vc_row_inner][vc_column_inner][vc_column_text el_class=\"green-back\"]Families are supported from enrolment to be involved in the service and contribute to service decisions.[\/vc_column_text][vc_single_image image=\"611\" img_size=\"full\"][vc_column_text]Look at the points below and see how many you incorporate at your centre, then hold a discussion about what you do well and where you could improve. We invite and encourage families and children &hellip; <p class=\"link-more\"><a href=\"https:\/\/www.centresupport.com.au\/victorianchildcarecentre\/2020\/08\/12\/6-1-1-engagement-with-the-service\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> \"6.1.1 Engagement with the service\"<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":460,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30],"tags":[46],"class_list":["post-660","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quality-areas","tag-6-1-1"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6.1.1 Engagement with the service - victorianchildcarecentre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.centresupport.com.au\/victorianchildcarecentre\/2020\/08\/12\/6-1-1-engagement-with-the-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6.1.1 Engagement with the service - 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