How to best use Centre Support

Below is a simple table outlining how to complete the Centre Support weekly learning activities.

FRIDAY MORNING

Nominated Supervisor logs in to Members Area and prints activities, then distributes to room leaders ready for Monday. Each room needs one copy of the Educator and Room Leader Learning Activities.

STEP 1

Nominated Supervisor Log in to Centre Support Members’ Area

TIME

5 – 10 mins

MONDAY

Room Leaders set 2 goals for the week with educators. Room Leader and educators complete Monday page. Room Leader coaches and assesses educators.

STEP 1

Room Leaders set 2 goals for the week with educators

STEP 2

Room Leaders and educators read and practice activities

STEP 3

Room Leaders coach then assess educators

TIME

10 – 15 mins

TUESDAY

Room Leaders monitor weekly goals with educators. Room Leader and educators complete Tuesday page. Room Leader coaches and assesses educators.

STEP 1

Room Leaders monitor weekly goals with educators

STEP 2

Room Leaders and educators read and practice activities

STEP 3

Room Leaders coach then assess educators

TIME

10 – 15 mins

WEDNESDAY

Room Leaders monitor weekly goals with educators. Room Leader and educators complete Wednesday page Room Leader coaches and assesses educators.

STEP 1

Room Leaders monitor weekly goals with educators

STEP 2

Room Leaders and educators read and practice activities

STEP 3

Room Leaders coach then assess educators

TIME

10 – 15 mins

THURSDAY

Room Leaders monitor weekly goals with educators. Room Leader and educators complete Thursday page. Room Leader coaches and assesses educators.

STEP 1

Room Leaders monitor weekly goals with educators

STEP 2

Room Leaders and educators read and practice activities

STEP 3

Room Leaders coach then assess educators

TIME

10 – 15 mins

FRIDAY

Room Leaders evaluate weekly goals with educators. Room Leader and educators complete Friday feedback page.

STEP 1

Room Leaders evaluate weekly goals with educators

STEP 2

Room Leaders and educators read and complete feedback.

TIME

10 – 15 mins

FRIDAY AFTERNOON

Nominated Supervisor collects learning activities and completes weekly QIP using activities, room goals and reflection answers.

STEP 1

Nominated Supervisor has a weekend

STEP 2

Do your job well, achieve exceeding, but don’t take it home. Your family deserves better. That’s what Centre Support offers you.

TIME

20 – 25 mins

Friday Morning

Getting prepared on Friday Morning

FRIDAY MORNING

Nominated Supervisor logs in to Members Area and prints activities, then distributes to room leaders ready for Monday. Each room needs one copy of the Educator and Room Leader Learning Activities.

STEP 1

Nominated Supervisor Log in to Centre Support Members’ Area

TIME

5 – 10 mins

Set your expectations as a Nominated Supervisor

All educators must contribute to the activities, discussions and reflections. This ensures they:

    • improve practice and understand just what their job is
    • contribute to and understand what’s in your Quality Improvement Plan (QIP)
    • are committed to the process of continuous improvement.

It’s important that educators understand this – that the activities are a form of professional development, and act as their contribution to improving service operations. They need to be honest and sometimes harsh, and the activities give them a constructive outlet to do so.

Authorised Officers have been trained to be objective, and to look for the  difference in the key words used to rate a service eg “Usually supported, is  supported and is consistently encouraged”. You need to confidently show them and talk with them about how your policies and practices are
embedded into everything you do.

Authorised Officers can ask all educators about their reflective practice, the content of the QIP and your documented practices and procedures. If educators are not involved they will not know!

A Centre Support week starts on a Friday when the activities are ready to download from the Members Area of the Centre Support website.

LINK: https://www.centresupport.com.au/members-login/
Click the LOGIN button (top left-hand corner).
USERNAME: Each service has ONE login
only. Your username is the email address used by the service to receive the Weekly Learning Activities.

The activities are arranged under headings ‘Recommended Activities’ and ‘Additional Activities’. Recommended Activities are those we advise all relevant staff to complete. Your educators may complete the ‘Additional Learning Activities’ (eg checklists) if they wish to expand or consolidate their knowledge of the National Regulations, NQS, policies etc. so they gain that extra bit of confidence when your service is assessed. YouTube Training Video Links are also OPTIONAL, but your educators may gain a greater in-depth understanding of the NQS elements.

Be creative with your time! Listen to the videos in the car, in the kitchen and use them at staff meetings. Not every educator will need to watch every video. Use them to train some educators and to inspire others. After educators watch the videos come back together and discuss their varied views and contexts. This can create some fascinating discussions about practice and learning.

Monday to Thursday

Room Leader and educators set and monitor goals

MONDAY TO FRIDAY

Room Leaders set 2 goals for the week with educators. Room Leader and educators complete Monday page. Room Leader coaches and assesses educators.

STEP 1

Room Leaders set 2 goals for the week with educators

STEP 2

Room Leaders and educators read and practice activities

STEP 3

Room Leaders coach then assess educators

TIME

10 – 15 mins

‘Educators’ include all staff at the service who work with children: trainees, Certificate III educators, Diploma qualified educators and early childhood teachers.

The NQS is based on the philosophy of continuous improvement. It’s important that Room Leaders identify and then monitor weekly goals based on issues that are affectingchildren or educators in the room and then monitor progress in achieving those goals.

    • What is the problem?
    • What are the excuses?
    • How can you improve?
    • What is stopping you?

We recommend Room Leaders hold short, sharp, daily meetings with their educators to ensure everyone meets their room goals.

We all know it’s easy to read and tick new information, but there’s a difference between understanding something and being able to do it consistently in practice. That’s why we are focusing on one of the Room Leader’s job requirements – coaching, training and assessing their educators. When
educators are trained to complete practices and procedures to a required standard, most of the problems in your rooms will disappear. The standards can be used to manage the performance of staff, and those who can’t or won’t perform at the expected level may need to look at alternative careers.

Critical reflection involves considering and sharing alternative points of view. When you reflect as a team, some educators will learn, some will be reminded of practice, some will see ways to improve and some will see what we should be doing and need to change. Some educators will celebrate what they are doing well! Reflective practice is a crucial part of the NQS and the EYLF / MTOP. Our Learning Activities invite educators to reflect under the ‘reflect’ headings. Make sure all educators complete these, not just the Room Leader.

Friday

Room Leader and educators evaluate goals

FRIDAY MORNING

Room Leaders evaluate weekly goals with educators. Room Leader and educators complete Friday feedback page.

STEP 1

Room Leaders evaluate weekly goals with educators

STEP 2

Room Leaders and educators read and practice activities

TIME

10 – 15 mins

Evaluation is part of all teaching practices. On Fridays Room Leaders and educators evaluate whether they achieved their goals and why or why not.

They decide whether to carry one or both over to the next week’s learning activities.
Room Leaders and educators also participate in what’s known as giving 360 degree feedback – each educator evaluates how well the Room Leader has coached them to implement the week’s focus skills and procedures, and the Room Leader evaluates how well each educator has implemented these skills and procedures.
Room Leaders and educators can use this information to refine and improve their practice.

Friday Afternoon

Complete QIP. Step by step, week by week. No mad rush. That’s Centre Support.

FRIDAY MORNING

Nominated Supervisor collects learning activities and completes weekly QIP using room goals and reflection answers.

STEP 1

Nominated Supervisor has a weekend

TIME

20 – 25 mins

Nominated Supervisor collects completed activities (Room Leaders and Educators, and Educational Leader) on Friday afternoon, collates the information from all rooms and then updates the QIP.

Use the activities to identify service strengths (things you know you’re doing well after completing the activities) and identified issues (things you could improve) and note these in the identified strengths or identified issues section on the Centre Support QIP Template.

Any identified issues that have not been finalised need to be regularly reviewed and progress notes made.

The QIP is a living document. As steps of the plan are completed, note them on your QIP to show your hard work and celebrate your achievements. Don’t forget to celebrate these on the day of your assessment. Remember: it’s your QIP, and YOUR site visit, not the assessor’s.
Week after week reflect on the improvement in your service practices. After 3, 6 and 12 months look back at the distance travelled!

Be proud to be moving towards exceeding for the NQS.

Remember to start slowly and support your educators each week. Gradually they will become more confident. Slow and steady wins the race!

Centre Support is here to support you, your educators and your entire service

    1. If you’re still unsure, after reading thoroughly and viewing all associated videos, email or contact your Nominated Supervisor.
    2. If the Nominated Supervisor is unsure please contact the Centre Support office via email – admin@centresupport.com.au or by phone on 1800 440 102.

Nominated Supervisor
Every weekly learning activity has a page or pages dedicated to Nominated Supervisors. We understand the special difficulties you face as you try to manage your staff and service operations, commit to high quality outcomes and develop strong relationships with families. That’s why the Nominated Supervisor activities have practice tips, suggestions and information which will help you improve your practice and do your job effectively. Just as for educators and Room Leaders, you can use these activities to identify strengths and issues, and add them to your QIP.

Educational Leader
The weekly learning activities also include a page or pages for the Educational Leader. These pages will help Educational Leaders meet their obligations under the NQS and Regulations ie to:

    • LEAD the team in curriculum development
    • regularly work with ALL educators to improve teaching practice consistent with the EYLF/MTOP

Educational Leaders should use the activities in their DAILY CONVERSATIONS with educators in each room.