In centre after hours training

In-service training

In-service training and webinars to suit your needs

Looking for trainers to meet professional development needs, or to improve staff practice following an incident at the service? Centre Support offers a wide range of in-service training and webinars for you and your team. Our experienced, friendly trainers will come to your service or deliver a webinar and train your whole team of educators at a time that suits you and your educators (usually after-hours). They’ll ensure staff know, understand and can easily put it into practice what they learn.

Our trainers are full of ideas and tips based on the most current knowledge and practice. Many are former or current directors of exceeding centres, and all love to share their knowledge to make things simpler, easier and better.

Our in-service training is specifically tailored either for educators, or for Nominated Supervisors, Educational Leaders and Room Leaders. However, there may be times when Nominated Supervisors and other leaders need to participate in our educator training too. Give us a call on 1800 440 102 to organise a time that suits your needs.

“Our presenter Julianne was AMAZING and SO ENTHUSIASTIC and showed much love for her role in our industry of childcare!! 10/10”
Joan Stone Owner/Director Cubby House CC Baulkham Hills

“Tara , our presenter was great. Broke down everything. Easy to follow.”
Judith Gallin EL Kradle 2 Krayons Penrith

Supportive Solutions

All in-service training comes with certificates of completion for participants. We can conduct large group training or mini weekend conferences too. You’re welcome to join with another service to share the cost, but sometimes it’s better to participate in training just with your team, especially with behaviour guidance training or the child protection refresher. Give us a call on 1800 440 102 to organise a time that suits your needs. Click here to download a PDF brochure to print course descriptions

Training for educators

Basic Childcare 101

Australian Indigenous/Aboriginal Perspectives

Autism – a practical way

Behaviour Guidance

Chaos to Calm

Child Protection Refresher

Critical Reflections (our most popular in-service)

Food and Hygiene

How the National Law Regulations Apply to Educators

National Quality Framework – All Areas

Risk and Play for Early Childhood Educators

Taking EYLF to the Next Level

Transitions for All Ages and School Readiness

WHS and Risk Management

Training for Nominated Supervisors, Educational Leaders and Room Leaders

Leadership and Reflection

Learn to Lead and Manage Educators

Managing Young Educators

Marketing Your Service for Better Occupancy

Nominated Supervisors Management Series 1 Learn What’s new in the 2018 NQS

Nominated Supervisors Management Series 2 See What and Exceeding Assessment and Rating Looks Like

Nominated Supervisors Management Series 3 Exploring the Three New Exceeding Themes

Quality Improvement Plan – An Evolving Process (our most popular course)

Team Building & Effective Communication

Teamwork – the fun booster course

Training for educators

Basic Childcare 101

Do you wonder sometimes how some of your educators got their Cert III? It feels like they can’t even get some of the basics right. In this Basic Childcare 101 course we cover the important issues to do with hygiene, supervision, curriculum, safety and much more.

We can tailor this course to meet the individual needs of your educators, or those areas you feel they need to focus on. After completing our Basic Childcare 101 course you can be confident your educators have the skills needed to achieve a Meeting Rating and to provide nurturing and safe care.

All NQS Elements can be covered in this in-service depending upon the Quality Areas you choose.

Give us a call on 1800 440 102 to organise a time that suits your needs.

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Australian Indigenous/Aboriginal Perspectives

Do you know where to start to increase your knowledge about Indigenous Aboriginal Australian culture? Are you and your educators afraid to try and implement things because it may not be correct or be tokenistic? If so, this in-service training is for you.

In our Australian Indigenous/Aboriginal Perspectives course we cover the following learning outcomes and teach your educators:

How to relate curriculum to children’s Indigenous Australian Identity and make connections with their local communities
How to use children’s current knowledge, ideas, culture, abilities and interests to create Indigenous Australian Curriculum
How to build relationships and engage with the local Indigenous Australian communities
How belonging works in Indigenous Australian Communities.

NQS Elements covered in this in-service are: 1.1.1, 1.1.2, 1.2.1

Give us a call on 1800 440 102 to organise a time that suits your needs.

Autism – a practical way

All educators want to help children, especially those that need a little more assistance, but many don’t know where to start, especially with children on the autism spectrum. If you have children with a diagnosis, or you suspect they might be on the spectrum but their parents are not ready to accept this, then this course will help your educators.

In our Autism – a practical way course we cover the way children with autism may behave and why, and teach your educators how to:

Respect and value all children equally
Implement teaching strategies to help children with Autism, including strategies to help manage sensory processing sensitivities
Work with families and other professionals to support children with Autism.

NQS Elements covered in this in-service are: 5.1.2, 6.1.2, 6.2.2 and 6.2.3

Give us a call on 1800 440 102 to organise a time that suits your needs.

Behaviour Guidance

Do your educators struggle with some children’s behavior? Are other educators fearful of staying in the same room next year as they ‘know’ which children are moving up? If so, this in-service is for you.

In our Behavior Guidance course, we cover the basics of how brain development affects children’s responses to stressful or threatening situations and teach your educators how to:

Implement behaviour guidance strategies which are tailored to a child’s personal circumstances and development
Identify teaching practices or routines that may be adversely affecting children’s behaviour
Change practices to achieve positive behaviour outcomes , including those which promote secure attachment
Create indoor and outdoor environments which help manage children’s challenging behaviour.

NQS Elements covered in this in-service are: 5.1.1, 5.1.2 and 5.2.2

Give us a call on 1800 440 102 to organise a time that suits your needs.

Chaos to Calm

Are your educators tired of feeling like things in their room quickly spiral are out of control? Do they need help identifying issues that may be contributing to a chaotic room environment? If so, this course is for you. In our Chaos to Calm course we teach educators how to:

Set up calming indoor and outdoor play spaces which for example:
look vibrant, attractive and inviting
provide appropriate levels of risk and physical challenge
create separate spaces to actively engage groups of children
promote children’s agency, imagination and creativity and extend their interests
connect children to their community and everyday lives
are based on children’s feedback about the environment and educator practices.

NQS Elements covered in this in-service are: 3.2.1 and 3.2.2

“5 out of 5, explained everything well with lots of examples that related to us. Kayla Marie DeAngeli – Kids Kindy

Give us a call on 1800 440 102 to organise a time that suits your needs.

Child Protection Refresher

The NQS says ‘Management, educators and staff are aware of their roles and responsibilities to identify and respond to every child at risk of abuse or neglect. ‘It may have been awhile since educators have completed child protection as a part of their qualifications and the law or the way we report child protection are constantly changing. This is why this refresher course is good to complete, especially before A&R to ensure you can show how all employees are aware of their role and responsibilities.

In our “Child Protection Refresher” course we will cover the following learning outcomes and teach your educators how to identify and understand:

Indicators for all types of abuse and neglect
Mandatory reporting requirements and mandated reporters
Need for child focus rather than adult intent
How to respond to a child who discloses abuse or neglect
How to respond where abuse or neglect is suspected
Reporting abuse and neglect procedure.

NQS Elements covered in this in-service are: 2.2.3 Child protection. Management, educators and staff are aware of their roles and responsibilities to identify and respond to every child at risk of abuse or neglect.

Give us a call on 1800 440 102 to organise a time that suits your needs.

Critical Reflections (our most popular in-service)

Critical reflection is the most misunderstood concept of the NQS. That’s why we need to look at the EYLF and MTOP to get a proper definition and a better understanding. The EYLF and MTOP say “Critical reflection involves closely examining all aspects of events and experiences from different perspectives.”

Is that what your educators are doing? Or are they writing a time log of the day, or evaluating rather than reflecting? This course will show you exactly what critical reflection is and how to do it. More importantly, it will show you what critical reflection is not and why.

In our “Critical Reflections Training” course we will teach your educators how to:

Reflect critically by closely examining all aspects of events and experiences through the eyes of children, families, educators, Nominated Supervisor, community and theorists
Identify the difference between reflecting and evaluating
Use critical reflections and the exceeding theme indicators for critical reflection to make well informed decisions and plans to improve practice.

NQS Elements covered in this in-service are: 1.3.2 and 7.2.1

Give us a call on 1800 440 102 to organise a time that suits your needs.

Food and Hygiene

Most services in ECEC serve food which means we must comply with the Food Standards Australia New Zealand. What does this mean for your educators? All educators need to be trained in how to handle food safely.

In our Food and Hygiene course we teach your educators how to:

Identify potential food safety hazards in the Children’s Service sector
Control hazards in the food handling operation
Monitor, control and correct hazards if found
Identify risk and hazards that are not under the ECEC Regulations
Implement a food safety system.

NQS Elements covered in this in-service are: 2.1.2 and 2.1.3

Give us a call on 1800 440 102 to organise a time that suits your needs.

How the National Law and Regulations Apply to Educators

Do you ever wonder why educators do things that breach the regulations? Do you ask yourself why educators think it’s okay to breach the regs (again)? Do you question what they were taught in regard to regulations and the law? If so, this course is for your team.

In our “How the National Law or Regulations Apply to Educators” course we teach your educators how to:

Use a decision-making hierarchy to ensure the regs are not broken
Consider the objectives of the Law
Ensure decisions and practice is guided by the principles of the Law
Identify specific sections of the Law or a Regulation to help make decisions
Identify and use other regulations and laws that affect ECEC but are not in our ECEC Regulations

This in-service training uses case studies and practice scenarios to teach and guide your educators which in turn will make them better decision makers when it comes to the Law and Regulations.

NQS Elements covered in this in-service are: 7.1.2 and 7.1.3

Give us a call on 1800 440 102 to organise a time that suits your needs.

National Quality Framework – All Areas

This is a tailored course to suit your service. We can conduct training for one NQS Quality Area at a time or group two together.

QA1 – EYLF/MTOP
QA2 – Health and Safety
QA3 – Physical Environment
QA4 – Staffing
QA5 – Relationships with Children
QA6 – Relationships with Families and Communities
QA7 – Governance and Leadership

In our “National Quality Framework – All Areas” course we deepen educators’ understanding and awareness of the NQS areas you select and teach them how to create practices to effectively implement the NQS quality area(s).

All NQS Elements can be covered in this in-service depending upon the Quality Areas you choose.

Give us a call on 1800 440 102 to organise a time that suits your needs.

Risk and Play for Early Childhood Educators

Sometimes centres need both the inspiration and confidence to create risky play environments that challenge children, and stimulate their creativity and problem solving.

In our Risk and Play for Early Childhood course we look at play from different points of view and explore how risky play environments are exactly what children need and love. We also explore how the EYLF, MTOP, NQS, Regulations and Playground Standards affect play environments.

In our Risk and Play for Early Childhood course we teach educators how to:

Create a challenging and inspiring play environments
Distinguish between harmful play practices and play which promotes positive risk taking
Introduce different types of risky play and overcome any limitations
Integrate theoretical practices into children’s play to enhance learning and development.
Participate in children’s play and have fun!

NQS Elements covered in this in-service are: 1.1.1, 1.1.2, 1.1.3, 1.2.3 and 3.2.1

Give us a call on 1800 440 102 to organise a time that suits your needs.

Taking EYLF to the Next Level

The EYLF is a wonderful document that’s not fully used to its potential. Let us teach you how to maximise EYLF and make educators fall in love again with programming and early childhood. We can guarantee your parents will read it, comment on it and add to it. Your educators will feel appreciated and in turn this will give them the energy and confidence to go even further.

In our “Taking EYLF to the Next Level” course we briefly explore the theories behind the EYLF to better understand a ‘relationship based curriculum’ and teach your educators how to:

Free up their time by better understanding what the Regulations say about learning documentation
Write meaningful learning and assessment documentation
Respond to children’s individual needs throughout the curriculum
Create stimulating learning environments
Use the local community to maximise learning opportunities.

All NQS QA 1 Elements are covered in this in-service.

Give us a call on 1800 440 102 to organise a time that suits your needs.

Transitions for All Ages and School Readiness

Can your educators confidently settle new children (and families) into the centre? Are they looking for strategies which are proven to help calm and settle children during the transition process? Are they uncertain what to say when families ask if their child is ready for school?

These answers and more are in our Transitions for All Ages and School Readiness course where we teach educators how to:

Implement practices that support children during transitions to early childhood centres, new rooms and schools and help them feel safe and secure
Help families settle their children into the new environment
Identify what skills are useful for children starting school

NQS Elements covered in this in-service are: 6.2.1 and 6.2.3

“I learnt ways to transition children in each aspect of schooling as well as helping the parent in the transition process. This course helped me grow an educator and it was very helpful.” Melissa Deboro, Mary Campbell Preschool School

Give us a call on 1800 440 102 to organise a time that suits your needs.

WHS and Risk Management

Can your educators confidently conduct a risk assessment that you can count on? We need to remember Work Health and Safety is every employee’s responsibility as every person that enters the early childhood environment has the right to leave in the same state they entered. This includes children and their families.

In our WHS and Risk Management course we cover the WHS legislative requirements and teach your educators how to:

Define hazard and risk and know the difference between them
Identify hazards with multiple methods
Conduct a workplace inspection
Use a risk assessment matrix
Control hazards by creating procedures
Monitor ongoing WHS in the ECEC environment.

NQS Elements covered in this in-service are: 2.2.1 and 7.1.2

Give us a call on 1800 440 102 to organise a time that suits your needs.

Training for Nominated Supervisors, Educational Leaders and Room Leaders

Leadership and Reflection

Do you struggle with leading a team? Is there never enough time in the day to get all the things you need to do as Nominated Supervisor completed? If so, this course is for you.

In our Leadership and Reflection course we cover role modelling, coaching and reflective practice and teach you how to:

Implement the characteristics required to be a good leader
Lead higher level critical reflection
Implement the ‘GROW’ model of coaching to improve practices
Make team members accountable for their own issues and problems by
including core values in all job descriptions
using core values as a performance management tool
implementing a daily run sheet so all educators know what they’re doing at any given time
ensuring all leaders, including room leaders, set and monitor goals based on team issues and problems
implementing a communication template so all team members know who to speak to about specific issues
using job descriptions and coaching to ensure all team members understand the requirements of their job.

NQS Elements covered in this in-service are: 7.1.3, 7.2.1 and 7.2.3

Give us a call on 1800 440 102 to organise a time that suits your needs.

Learn to Lead and Manage Educators

Are you always running out of time, trying to juggle multiple things at the same time, most of which are really part of other people’s jobs eg your educators? If so, this course is for you.

In our Learn to Lead and Manage Educators course we teach you how to:

Make team members accountable for their own issues and problems by
including core values in all job descriptions
using core values as a performance management tool
implementing a daily run sheet so all educators know what they’re doing at any given time
ensuring all leaders, including room leaders, set and monitor goals based on team issues and problems
implementing a communication template so all team members know who to speak to about specific issues
using job descriptions and coaching to ensure all team members understand the requirements of their job
requiring all leaders, including room leaders, implement the ‘GROW’ model of coaching to improve practices.

NQS Elements covered in this in-service are: 7.1.3 and 7.2.3

“The information presented was very effective and the presenter provided great ideas”. Emma Johnson – Abacus Kindergarten and Learning Centre
Give us a call on 1800 440 102 to organise a time that suits your needs.

Managing Young Educators

Every age group has its own way of doing things. They become used to thinking or behaving in a certain way based on the culture and society they grew up in, including how they were taught at school.

If you’re having trouble managing your young educators, then this course is for you. Learn how some young educators’ attitudes, values and beliefs are impacting their work and what you can do to make your life easier.

In our Managing Young Educators course we teach you how to:

Implement strategies which acknowledge the behaviours of young educators and help them work effectively
Implement strategies to help young educators grow and learn new workplace practices
Implement governance and Human Resource procedures to effectively manage young educators.

NQS Elements covered in this in-service are: 7.1.3

Give us a call on 1800 440 102 to organise a time that suits your needs.

Marketing Your Service for Better Occupancy

In Centre Support’s Marketing Your Service for Better Occupancy course we can help you understand the basics about how to market your service for better occupancy and therefore greater profits.

This is a tailored course to suit your needs. We look at several simple steps to coach you in and support you through with a focus on increasing enquiries, tours and enrolments.

We may, for example, complete some exercises to understand your target customer, their needs and their priorities in looking for care. Together we may develop a profile of your customer and then write an advertisement to get their attention, or for example, we may help you conduct better tours.

NQS Elements covered in this in-service are: 7.1.2

Give us a call on 1800 440 102 to organise a time that suits your needs.

Nominated Supervisors Management Series 1 Learn What’s new in the NQS

In early 2018 the number of NQS elements was reduced and the three exceeding themes were introduced. Are you still confused about these changes? For example, how exactly did the elements change and how should the exceeding themes be used?

In our “Learn What’s New in the 2018 NQS” course we explore:

Changes in the NQS elements – what changed in 2018 eg what elements were combined and excluded
How this affects your QIP
Exceeding theme 1 – Practice is embedded in service operations
Exceeding theme 2 – Practice is informed by critical reflection
Exceeding theme 3 – Practice is shaped by meaningful engagement with families andthe community.

NQS Elements covered in this in-service are: 7.2.1

Give us a call on 1800 440 102 to organise a time that suits your needs.

Nominated Supervisors Management Series 2 See What and Exceeding Assessment and Rating Looks Like

Curious to see just what it takes to get an exceeding rating? In this “See What and Exceeding Assessment and Rating Looks Like” course we explore real life A&R Reports and case studies of well written QIP strengths which skillfully include the three exceeding themes in the narrative and show you:

What to include when writing your QIP and what not to include
How to write your strengths as a story which showcases your service and includes the exceeding themes
The difference between critical reflection and evaluation
How to get all your educators and rooms to the same level
How to ensure everyone knows what’s expected of them
How to get the most from your educators

NQS Elements covered in this in-service are: 7.1.3 and 7.2.1

Give us a call on 1800 440 102 to organise a time that suits your needs.

Nominated Supervisors Management Series 3 Exploring the Three New Exceeding Themes

Feeling overwhelmed by all the information in the three exceeding themes? How do you work out what you need to do to achieve exceeding for each element? How do you know if you’ve met the exceeding rating?

In this Exploring the Three New Exceeding Themes course we cover:

What you need to do to achieve exceeding
How to simplify the three exceeding themes into 2 or 3 sentences for each element
How to assess your educators against the three exceeding themes

NQS Elements covered in this in-service are: 7.2.1

Give us a call on 1800 440 102 to organise a time that suits your needs.

Quality Improvement Plan – An Evolving Process

Your QIP is now the most important document for your A&R. Assessors copy parts of your QIP into their ‘Rating Tool’ and bring it with them on your A&R visit, then check your practices against your QIP during the visit to rate your centre as working towards, meeting or exceeding.

Are you confident your QIP showcases the strengths of your service, and the things you’ve changed? Are you confident you’ll get the rating you deserve? If not, this course is for you.

In our Quality Improvement Plan – An Evolving Process course we teach you how to:

Write a Quality Improvement Plan that shows Authorised Officers why a Service should be rated Meeting or Exceeding the NQS including:
what to include and exclude
how to document strengths and improvement plans
what to do on the day of the Assessment and Rating visit
how to respond to a draft Assessment and Rating report if required

NQS Elements covered in this in-service are: 7.2.1

Give us a call on 1800 440 102 to organise a time that suits your needs.

Team Building & Effective Communication

This course has been especially designed to get your team back on track. If you’ve had or have a manager, room leader or educator who’s had a destructive effect at your service, for example spreading lots of negativity leaving your team divided and feeling scared or bullied, this course is for you.

In our team building and effective communication training we teach you how to: