Be the best you can possibly be. Achieve exceeding and go home happy.
With a background in education and design, Matthew has a passion for challenging the way people think about and approach educating young people. Matthew has been a Head Teacher with TAFE NSW, a teacher with the Department of Education NSW and has worked in education and early childhood services for the past 15 years. He’s also held an adjunct research position with Charles Sturt University’s ‘RIPPLE’ Institute working with professors and associate professors on early childhood projects.
In 2009 he identified a need in the Early Childhood Education and Care Sector for simple but comprehensive tools to help staff and managers comply with all requirements and implement the best possible practices.
Ten years on he has a number of thriving businesses and a market share of 80% of Australian Long Day Care centres as customers. Since 2013, these businesses include a 103 place childcare centre in regional NSW which is rated Exceeding. He understands the issues staff and managers face every single day, and uses this knowledge to guide and support customers to achieve the best possible outcomes.
Matthew has visited and worked directly with over 800 centres across Australia, and trained more than 50, 000 educators through seminars, training sessions and conferences. He is also a published author and illustrator of children’s books about creativity called Wonder Wits that have sold over 3000,000 copies worldwide.
Chief Operating Officer
Thomas has a strong background in business management, business development, project delivery and governance in both the private and public sectors. Over the past 15 years he’s worked in a variety of senior industry and government roles across various sectors including Conferencing and Live Events at Tourism Australia.
His role with the Centre Support group is to manage, direct and coordinate all administrative and financial functions of the business. Together with the Director, Thomas develops and implements the strategic direction of our group which includes Children’s Services, a Nationally Recognised Training Organisation and a Professional Development and Management Services business. Collectively we count 80% of Australian Long Day Care Services as customers and employ around 70 people nationally.
Thomas is committed to delivering outstanding results for our customers and thereby achieving success for our people, our business, and our many stakeholders.
Head Trainer and Auditor
Tara is our head trainer, supporting and mentoring other trainers. She has been in the early childhood industry since 2005 in a diverse range of roles in Long Day Care, Preschools, OSHC, and as a therapist in specialised autism specific service. In 2008 Tara started ‘Everyone Can Dance, a charity which supports over 100 children and adults with ASD and other disabilities.
Tara is passionate about ensuring that educators feel confident in their abilities and have the tools to provide a high standard of care for children as well as creating enriching environments. She strongly believes that our business name, Centre Support, describes perfectly the service that she intends to deliver with each visit. Tara will support and empower educators to be the very best they can be.
Shameela Khambhaita Trainer and Auditor
Shameela has been working in early childhood for 6 years as a Director and Educational Leader in OSHC settings, and an educator in long day care. She is passionate about supporting the future leaders of our world which is the driving force that led her to walking away from a 15 year international corporate career in clinical research to complete further training in various areas including early childhood education and care, Ayurveda, child nutrition, children’s yoga, art therapy, mindfulness meditation and neuroscience. She aims to empower and develop Holistic Educators by sharing knowledge, expanding on life skills, building confidence and providing encouragement.
Rosa Pengue Trainer and Auditor
Rosa is a qualified Early Childhood Teacher with over 20 years experience in the early childhood field including 10 years experience as a centre director for long day care services ranging in size from 36 licensed places to 102 places. She also has a Certificate IV in Training and Assessment.
Rosa has extensive experience in writing and completing Quality Improvement Plans, and in managing the process of Assessment and Rating. The last service she managed, for example, was rated Exceeding the National Quality Standards. As part of the QIP and Assessment and Rating processes, Rosa trained and supported educators who were new to the process so they gained a thorough understanding of the Regulations, National Quality Standards and Framework.
Rosa is passionate about developing leadership skills and mentoring educators. Her friendly and social nature helps her easily connect with adults from diverse backgrounds, building teamwork and community involvement.
Hilary Webb Trainer and Auditor
Hilary is a qualified and registered Early Childhood Teacher. She also holds a Diploma of Management. As a child, Hilary travelled extensively, spending her early years in East Africa among wildlife and cultures that most people only dream about. These experiences have helped inspire Hilary’s passion for outdoor learning environments and the huge benefits these bring to children’s learning and development.
Hilary has over 20 years’ experience in management roles in Early Childhood Education. She has also taught children across all age groups in both Australia and the United Kingdom. As Nominated Supervisor of her current Centre she’s led her team to an Exceeding rating across all 7 Quality areas in her last two A &Rs. In 2016 the Centre was awarded and recognised as an Excellent Centre. Hilary and her team have just submitted an application to renew the Excellent rating.
Hilary is passionate about ensuring that children are provided with the best possible care and education. She feels that quality early education is vital to provide children with the best possible start to their learning journey. She fosters a partnership between home and school and values the building of positive relationships with all those involved with educating and caring for young children.
Kay Ralph Trainer and Auditor
Kay has extensive experience in our industry and training as a primary school teacher. Kay entered early childhood in 1985 as the owner of a sessional kindergarten which later expanded into a long day care service in 1987. She was the owner and qualified educator at North Beach Playschool from 1987 to 1994 and has been the Director of a community based service in WA for 17 years. Additionally, Kay is also involved in the Little Scientists workshops as a Network Trainer.
Denise Nash Trainer and Auditor
Denise has experience working in a wide variety of early years education and care roles including as room leader in preschool and long day care, as a child development officer for Family Day Care, as a workplace trainer and assessor, offering support to Certificate 111 and Diploma students, and as mentor for students completing a degree in early years education.
Denise is a dedicated advocate for the early years profession and believes in lifelong learning. She is driven to support early years educators to thrive and develop in environments that provide high quality care and positive outcomes for children and families.
Julianne Sharan Trainer and Auditor
Julianne started her career as a Primary trained teacher but quickly realised her passion was for Early Childhood. In the 20 plus years since she has gained experience across all early childhood sectors including Family Day Care, Long Day Care and Before & After School Care. In 2005, after graduating for the second time with a Bachelor in Early Childhood, Julianne purchased her first business– a 39 place long day care service and later operated two OSHC services. For the last 14 years Julianne has been the Nominated Supervisor and Educational Leader at her service, while also working as a Trainer/Presenter by Centre Support.
Julianne has watched our industry evolve, including the introduction of the Early Years Learning Framework and My Time Our Place, which she embraced and passionately implements. Since the introduction of the National Quality Standards she has explored, dissected and embraced every element and expanded her leadership skills to mentor and guide her team on how to be an Exceeding centre every day. She lives and breathes the hurdles and obstacles centres face and digests, understands and implement everything the Standards and Framework are asking, while managing teams with different experiences and qualifications.
Julianne’s passion is to share her knowledge and experience with other centres to create child orientated curriculums and wonderful learning environments for children, so she enjoys helping services in the areas of Documentation, Reflective Practice, Learning Environments, Behaviour Guidance, and Leadership including the Educational Leader’s role, and providing recommendations on how to achieve Exceeding.
Lizzie McAlpin Trainer and Auditor
Lizzie has always known she wanted to work in the early childhood sector and her passion has only continued to grow after working in the industry for more than 14 years.
After gaining a Certificate IV in musical theatre and performing full time for a year after leaving school, Lizzie started working at Farran Street Quality Childcare in Lane Cove NSW in 2005. While at Farran Street Lizzie completed her Diploma in Children’s Services receiving the award with distinction and being recognised by TAFE as the highest achiever. She worked her way up and was soon running Farran Street. In 2013 as the Nominated Supervisor she led her team to an Exceeding rating for every element, a feat no other centre in the area achieved.
After 13 years at the same centre, Lizzie moved to Lake Macquarie with her young family. She now works casually in various roles at centres throughout the Hunter region. She has an enormous passion for community and family involvement and loves sharing her knowledge and understanding of Quality Area 6.
Kellie Smedley Trainer and Auditor
Kellie began her career in early childhood education in 2001 working her way from a Cert III trainee to a Diploma qualified educator in 2006. In 2010 she began travelling and working for three years in early childhood settings first in Australia (including the Northern Territory), then in the United Kingdom and finally New Zealand. Working in a diverse range of centres and cultures has contributed to Kellie’s passion for training and mentoring early childhood educators who deliver outstanding teaching programs with a focus on inclusion and diversity.
More recently Kellie supported two centres through their assessment and rating process as educational leader/mentor and as an educator on the floor, seeing this as an opportunity for all educators to really showcase their passion and the reasons behind all they do. Both centres received an exceeding rating.
Kellie enjoys supporting educators to develop meaningful and engaging programs and environments that support children’s participation. She is especially passionate about mentoring educators on community participation and how to engage with different parts of the community in daily embedded practices.
Andrea Green Trainer and Auditor
Andrea has over 15 years experience in long day care, kindergarten and Out of School Hours Care. She has owned and operated her own 60 place long day care and kindergarten service building reputation and occupancy, and has led and coordinated a 75 place Out of School Hours Care service which became so popular she increased the licensed places.
Andrea is a passionate driver of quality and excellence, as well as having strong compliance and governance practices, and she enjoys helping others achieve great results.
Kirsty MacGregor Trainer and Auditor
Kirsty has a Bachelor of Early Childhood and has completed her teaching and assessment Certificate IV. She has over 18 years experience in a variety of Early Childhood settings in New South Wales and is currently the Nominated Supervisor for an Early Education and Care Service which was rated Exceeding in July 2019. She is also part of the management team for two other services which have also been rated as Exceeding.
Kirsty is passionate about providing high quality education and care for children, their families and the community. She enjoys networking with other Services and sharing her own experiences, knowledge and ideas with fellow passionate educators. Kirsty sees her strengths in the areas of developing and maintaining a quality improvement plan (QIP), Critical Reflection, Behaviour Guidance and Children’s Documentation.
Judi Moyle Trainer and Auditor
Judi has been working in various ECEC roles since 1987 including as a family day care educator, Director of two long day care centres (one 75 places and the other 29) and as a Validator under the former NCAC. She is now the Approved Provider of a 21 place long day care centre.
Judy’s passion for the outdoors has led her to complete Certificate 3 training as Forest School Educator. She loves sharing her knowledge and expertise with educators, staff and managers, and enjoys seeing all the wonderful ideas they implement.
Stephanie Chant Trainer and Auditor
Jillian Hill Trainer and Auditor
Mandy Vandertouw Trainer and Auditor
Mandy has worked in ECEC for 18 years as an Educator, Educational Leader and Director. She led a Long Day Care team to an exceeding rating while implementing Centre Support material and guidance, so knows first hand how successful our products and service can be.
She is currently a Child Development Officer within an exceeding rated council family day care scheme. Her pedagogical passions include sustainable practices, Indigenous culture, nature and risky play.
Communication and Product Development Manager
Robyn develops policies, procedures and resources for Long Day Care services, Preschools, Kindergartens and Before and After School Care which comply with the National Law and Regs, NQS, and all relevant State/Territory laws. They are also based on best practice so services can be sure they have everything covered in the best possible way! Apart from NQF based resources, Robyn also develops products which support services to effectively manage their business requirements and HR needs.
Robyn worked in the Finance industry for over ten years. After completing a Business Degree (Distinction) she spent more than 15 years as a policy writer and adviser in the NSW Government Department of Premier and Cabinet. She also contributed to the drafting of new laws and regulations.
Robyn has worked with Centre Support for over seven years and enjoys developing resources that are easy to read and simple to follow while covering all areas of compliance and best practice. She also enjoys offering suggestions or helping customers find solutions to their problems or questions.
Narelle co-ordinates the booking and organising of all our Seminars, Audits and Assessment and Rating Preparation visits. She has over 20 years experience in administration and office support, including a role providing administrative support within a children’s service.
Customer Service Manager
Betty drives the strong focus we have on delivering for our customers. She answers client enquiries via phone or email, organises coaching and in-service bookings and training materials, and processes customer orders for our products and services.
She has many years experience in customer service and business administration, including 15 years within the NSW Department of Community Services where she worked with families to provide support, advice and to facilitate fair outcomes involving disputes. Her knowledge of the regulatory environment is a great benefit when assisting and supporting our customers.
Customer Service Administrator
Jen answers client enquiries via phone or email, organises coaching and in-service bookings and training materials, and processes customer orders for our products and services.
She has more than 9 years experience in the ECEC sector, including more than five years as the second in charge of a Long Day Care centre, and relief positions as Director.
Sales Administration Manager
Denise has been with Centre Support since the beginning and currently manages our customer subscriptions and renewals. She has an extensive understanding of our products and services and is happy to help customers decide which product or service best meets their needs.
Heidi has worked with Centre Support from close to our first day. She is our accounts co-ordinator and does an amazing job managing our invoices and payments. She can assist services with any financial enquiries related to our products and services.
Heidi has previously owned and operated her own business, and volunteers as Treasurer for local sporting groups.