What is coaching?

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Coaching

I often hear people say ‘they’ don’t know what ‘they’ are doing and ‘they’ have no common sense. However, what I usually see is a lack of experienced educators teaching less experienced educators.  So I’d like to work with you on the process of coaching.
What is coaching?
Coaching can be used to develop people’s skills, improve their performance, explore goals and correct inappropriate conduct. It typically takes place as a conversation between two people and focuses on an agreed goal. The coach then helps the other person to learn new things themselves rather than having new ways imposed on them. This approach is more likely to provide a lasting result.
How do I coach someone? 
The GROW model – think about

  1. GOAL – what you want to achieve
  2. REALITY – what’s happening now
  3. OPTIONS – what you could do –
  4. WAY FORWARD – what you’ll do

Practical Example
Mandy’s been a trainee for 6 months. She’s a hard worker, studying well and is forming great relationships with the children and team members. Her portfolios and programming are coming along nicely – but some families have said they’re not happy with her communication.

  1. GOAL

Mandy and her Room Leader Tracy discuss the family feedback. They agree Mandy needs to become more confident communicating with families and set a timeframe of 4 weeks.

  1. REALITY

Tracy and Mandy discuss:

  • how Mandy feels when a parent approaches her
  • what Mandy thinks her role is in building strong partnerships with families
  • her understanding of service policies and procedures on communication
  1. OPTIONS

Tracy and Mandy brainstorm ideas and develop a plan involving:

  • training in relevant policies and procedures
  • Mandy to stand with Tracy while Tracy models appropriate communication with families
  • Tracy to support Mandy while Mandy speaks with families and then provide constructive feedback
  1. WAY FORWARD

Nominated Supervisor speaks to parents after 4 weeks. They acknowledge a marked improvement in Mandy’s confidence, saying she now talks with them about their child’s learning. Nominated Supervisor implements a regular parent feedback tool to monitor all educators’ communication.
Mandy now has aspirations to be a Room Leader one day and continues to grow in confidence.

Tracy has added communication with families to all weekly meeting agendas to maintain the focus on communication.

Coaching plan in action

Coaching can be used to develop people’s skills, improve their performance, explore goals and correct inappropriate conduct. It typically takes place as a conversation between two people and focuses on an agreed goal. The coach then helps the other person to learn new things themselves rather than having new ways imposed on them. This approach is more likely to provide a lasting result.

How do I coach someone? 

GROW model steps Write out your steps to meet your selected goals
1.GOAL  – what you want to achieve
2.REALITY – what’s happening now
3.OPTIONS  – what you could do –
4.WAY FORWARD  – what you’ll do

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