How do you know you are doing a great job?

Use Key Performance Indicators (KPIs)

As a leader you need accurate information to make decisions quickly and to lead your team. Key Performance Indicators can be one way to measure the success of your room or identify areas that require improvement.

Setting and Using KPIs

Setting and measuring KPIs is a way of ensuring your educators stay on track with your vision as a leader. KPIs allow you to identify issues, problems and identify areas for improvement. You can measure daily, weekly, monthly, quarterly or annually.

Consider the following when setting KPIs:

1. Make sure your KPIs are easy to understand
2. Communicate KPIs to educators
3. Make sure KPIs can be measured accurately

This process will also give you a concrete way of monitoring your educator’s performance. Completing this process with your educators will give you a plan on how to do it and it and a way of measuring their performance. Bad performers are toxic in children’s services and should be performance-managed out. Here is an example of some things that can be measured.

Empowered to participate and allowed to explore new ways of educating

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Best:              All educators participate in running the room and feel that they can try new things

Worst:           All educators are confused and don’t know what to expect or don’t feel that they can try

Systemised procedure used, eg, policies, checklist, regulations and Staying Healthy in Childcare

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Best:             Educators follow policies, procedures checklist and refer to them before asking Room Leader

Worst:          The educators work from crisis to crisis and drama and confusion occurs daily

Feeling a part of a work team

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Best:             You belong to a great room

Worst:          You are looking for other jobs

Professional Growth

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Best:             Growth in skills and confidence

Worst:          Bored, tired and not going anywhere

Nurtured and Informed

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Best:             Nurtured

Worst:          Left out not knowing what’s going on in the room

Recognised

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Best:             Recognised and praised by others,

Worst:          Never thanked, not recognised, nobody even knows your name

KPI’s can be measured in different ways. A scale format is one of the easier ways to measure KPIs. For example:

Key Performance Indicators Worksheet

Service Name:             Date Complied: Monday 4^th November 2019